PETROPERÚ inaugurates its sixth VAO convenience store

As part of its modernization and sustainability strategy, PETROPERÚ inaugurated its sixth VAO convenience store, which have been designed to offer a new experience to customers of service stations (taps) affiliated with the PETROPERÚ network.

The new commercial establishment, located in the KÍO Ñaña station, in the Lima district of Lurigancho - Chosica, offers customers of this service station, affiliated with the PETROPERÚ network, a series of everyday items and a space for the consumption of food.

In the last year, PETROPERÚ has opened six stores in a strategic alliance with the owners of the stations affiliated with its network at the national level, expecting to culminate in 2022 with the opening of a total of ten stores.

During the opening ceremony, the general manager of PETROPERÚ, Cristina Fung, highlighted this progress in the consolidation of the company's strategy to improve the customer experience at the service stations of the PETROPERÚ network and thanked the KÍO Group as, for over more than twenty years, it has contributed to the mission of supplying the national market with quality fuels.

For his part, the manager of the KÍO Group, Yves Aliaga, highlighted the joint work with PETROPERÚ, a company that in the last two decades has provided fuel at competitive prices for sale at its service stations, where, thanks to joint work, customer experience was improved.

As recalled, PETROPERÚ ranked first in the CX Index Ranking, Customer Experience Index in Peru 2022, organized by Centrum PUCP, Datum International and XCustomer Group, in the category of Service Stations for standing out in the brand, product, service and emotional experience dimensions.

This award was the result of work in the PETROPERÚ network, made up of affiliated service stations throughout the country, where a franchise-type standardization model is being implemented, with a change of a new visual identity and improvement of the service process, which allows a better experience for the final consumer, thus recognizing the quality of the products and the competitive prices. Likewise, it constantly carries out training programs aimed at reinforcing service protocols and has its own brand of VAO convenience stores, which has been consolidating its presence.

NP-107